SHIPPING & PROCESSING
Smartcatcher Mats ship to the United States and Canada.
Order Processing time: allow up to 1 to 3 business days for your orders to be processed and 5 to 7 days to arrive. To check the status of your order simply log into your account on our site under My Account.
Please note that transit time can be longer and tracking ability can be limited under the current circumstance. Customs fees may apply based on order total.
Smartcatcher Mats stands behind our products 100%. If you purchased our products from one of our partners, you must work directly with them for return or product exchange.
Products purchased directly from Smartcatcher Mats (www.smartcatchermats.com) can be returned within 30 (thirty) days of original purchase, per the following guidelines:
a) Item must be in its original condition
b) Must provide order number from our website
c) Total refund excludes: original shipping cost and any additional shipping fees, and a 20% restocking fee.
d) Customer is also responsible for return shipping costs
e) Item that is used and damaged can not be returned
f) To initiate a return, please contact our customer support team at email@example.com
a) Must provide order number from our website
b) Picture of damaged product
c) Picture of product UPC
d) Smartcatcher Mats will process a replacement for any product damaged in shipment transit from our warehouse to delivery location
e) For replacement of damage product, please contact our customer support team at firstname.lastname@example.org
For information about Proposition 65, please click here to read more.
a) I purchased your product from another retailer, and they won’t accept a return or exchange. Will Smartcatcher Mats accept the return or exchange?
If you purchased our products from one of our partners, you must work directly with them for return or product exchange
b) How to purchase if you live outside the US or Canada
For international shipping, email us at email@example.com . Alternatively, visit Amazon.com or Wayfair.com to search for Smartcatcher Mats
c) Any other questions or concerns, send us an email at firstname.lastname@example.org